1. Create a customer account
If you have a registered customer account with us or wish to create one, we recommend that you log in to it before making your subscription purchase, so you can link your subscription to your customer account with us and manage your subscriptions more easily.
If you do not want to create a customer account with us, you will receive an email from us before each subsequent subscription order containing a link from which you can manage your subscriptions.
2. Choose your product
On the product page, select the product you wish to subscribe to. Then click on Subscribe & Save / Subscribe & Save 20%.
You will then have the opportunity to choose your order interval, i.e. how often you want the product delivered based on your needs and/or our recommendations. Then add the product you want to subscribe to the shopping cart.
4. Go to the check-out
At checkout, you will fill in your contact information just like a regular one-off purchase. Please note that for active subscription orders, we only have payment cards available as a payment method as the payment is automatically deducted at each subsequent subscription order. If you have received a gift card, you can use this for your first subscription order, then you will need to go in and update your payment information for future orders.
5. Order and delivery confirmation
After placing your order, you will receive an order confirmation and a subscription email informing you that a new subscription has been created and registered in our systems.
If you have not received a confirmation of your subscription, please check your spam or contact us and we will help you.
You will then receive a delivery confirmation informing you that your subscription order has been sent.
6. Continued delivery according to your preferences
After your first order, your next order will automatically be sent and paid for according to your chosen order interval. You always have the option to change, pause or cancel your subscription. For each subsequent order, a reminder will be sent three days in advance to allow you to make any adjustments.