Terms and conditions

1. GENERAL

1.1
These general terms and conditions (the "Terms") apply when you as a consumer ("You") place an order via www.skinome.com (the "Site"). The agreement is entered into between you and Skinome Research AB, corporate identity number 559164-0189 ("Skinome"). Detailed contact details and other information about Skinome can be found on the Site. The terms and conditions are only applicable to you as a consumer who places orders via the Site.

1.2
To be able to order on the Site, you must be at least 18 years old. According to Swedish law, Skinome does not accept credit purchases from persons under the age of 18. Skinome reserves the right to refuse or change your order in individual cases (for example, if you have provided incorrect personal data and/or have payment remarks).

1.3
Skinome reserves itself for final sales and any image and writing errors on the site, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changing prices from suppliers or currency changes) or incorrect information regarding whether a product is in stock. Skinome has the right to correct any such errors and to change or update the information at any time. If an incorrect price has been indicated for an item that you have ordered, Skinome will of course notify you of this and await your approval of the corrected price before Skinome proceeds with the order. All pictorial information on the Site is for illustrative purposes only. Such illustrations cannot be guaranteed to represent the number of items you receive or the exact appearance, features or origin of the item. from Skinome is not responsible for any information on the Site provided by a third party.

1.4
The site, and all content on it, is owned by Skinome or its licensors. The information is protected by, among other things, intellectual property and marketing laws. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written consent from Skinome.

2. CONTRACT AND ORDER

2.1
In order to make a purchase via the site, You must accept the Terms. By accepting the Terms and Conditions, You undertake to comply with the Terms and Conditions in their entirety, and agree that You have read the information on personal data and consent to the use of personal data and cookies in accordance with Skinome's Privacy Policy.

2.2
A contract of purchase is only concluded when Skinome has confirmed your order and You have received the order confirmation from Skinome by e-mail. Skinome invites you to save this order confirmation for possible contacts with Skinome's customer service. You may cancel your order until it has been confirmed by Skinome. If the order is cancelled, Skinome will refund any payments made by You or Your payment or credit card companies in respect of the order. 

3. CUSTOMER DATA MM.

3.1
When registering your user account and/or placing an order, You will be asked to provide certain personal data. You confirm that the information you fill in is correct and complete and are responsible for any incorrectly filled in information. Information about Skinome's processing of personal data can be found in the Skinome Privacy Policy.

3.2
You undertake to ensure that no one else can use your login details. You must not disclose your username and password to any unauthorized person and must ensure that documents containing your username and password are stored in such a way that no unauthorized person can access the information. You must immediately notify Skinome if it is suspected that an unauthorized person has gained access to your password. You are responsible for all purchases made with your login details if such notification has not been made.

3.3
If Skinome suspects that you are misusing your user account or login information or otherwise violating the Terms, Skinome has the right to suspend you. Skinome also has the right to assign you new login details.

4. PRICES, FEES AND PAYMENT

4.1
When ordering via the site, the prices listed on the site apply. Prices are quoted in Swedish kronor or euros depending on your choice, and prices are always inclusive of VAT. The prices do not include any shipping charges that are listed separately at checkout.

4.2
You can pay in the ways indicated on the site. Skinome has the right to take payment already in connection with the order. Skinome reserves the right to not always offer all payment methods, or change the payment method if the one you have chosen for some reason does not work at the time of purchase. Please note that any restrictions on payment options are stated on the Site.

5. PROMOTIONS AND OFFERS

Skinome may from time to time offer promotions on the Site which may have more favourable terms than those set out in these Terms and Conditions, e.g. regarding payment or extended right of withdrawal. These more favourable conditions apply as long as the promotion is active and for the specific goods indicated by Skinome in connection with the promotion. Skinome reserves the right to withdraw such promotions at any time. Upon termination or withdrawal of a promotion, these Terms and Conditions shall apply without modification. Offers on specific items on the Site are valid for a limited time and while supplies last.

6. DELIVERY AND TRANSPORT

6.1
Goods in stock are normally delivered within the number of working days indicated on the site's goods page. Under the section "delivery options" you can also see the expected delivery time for each delivery option. Unless otherwise specifically agreed and a delivery takes more than 14 days and this is not due to you as a customer, you have the right to cancel the purchase.

6.2
If parcels are to be collected, You must do so within the time specified in the notification. Parcels should normally be collected in person with valid identification and order number. You will always receive a notification showing where and when parcels are to be collected. Notification can be made by e-mail, regular mail and, if you have provided a mobile phone number, also by phone call or SMS.  

7. RIGHT OF WITHDRAWAL 

7.1
When purchasing goods on the site, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying Skinome within 14 days from after you or your agent has received the ordered item (the withdrawal period). In addition, you as a customer always have a 100% customer satisfaction guarantee, which means that if you are not satisfied with your product that you have purchased from Skinome, you always have the right to get your money back if you notify this within 30 days from after you or your agent have received the ordered product.

7.2
If you wish to cancel the purchase, you must send a clear and unambiguous message to Skinome before the cancellation period expires. You must state your name, address and order number in an email sent to info@skinome.se. If you do not want to use the above option for notification, you can use the standard form for exercising the right of withdrawal produced by the Swedish Consumer Agency (see www.konsumentverket.se).

7.3
When exercising the right of withdrawal or our 100% customer satisfaction guarantee, we will pay for the return freight, but you are responsible for the condition of the goods after you have received them and during the return freight. The goods must be returned within 14 days from of the date you notify Skinome of the exercise of your right of withdrawal or 100% customer satisfaction guarantee. The goods must be sent well packaged and in good condition. Returns must be made to Skinome according to the methods and instructions specified by Skinome when you notify Skinome of the exercise of the right of withdrawal or the 100% customer satisfaction guarantee.

7.4
Sometimes Skinome may offer free returns for certain items. If free returns apply, this is stated on the relevant product page on the Site.


7.5
When you cancel your purchase, Skinome will refund the amount you paid for the goods, excluding delivery costs. On the amount to be refunded, Skinome is entitled to deduct a sum corresponding to the depreciation of the goods compared to the original value of the goods, if and to the extent that such depreciation is due to the fact that you have handled the goods to a greater extent than is necessary to determine their characteristics or function.

7.6
Skinome will refund the amount as soon as possible, but no later than 14 days from the date we received your return and sent you a return confirmation by email. The refund will be made to you via the payment option you chose when you purchased the item, unless otherwise agreed or there are obstacles to such a refund.

8. COMPLAINT

8.1
The right of complaint covers goods that are defective according to current consumer protection legislation. If you discover that the product is defective when you receive your order, you should contact Skinome as soon as possible, but no later than 14 days after you receive your order. Contact our customer service at info@skinome.se. Complaints made within two months from of discovering the error are always considered timely. You have a 3-year right of complaint on goods purchased on the Site.

8.2
Once the claimed product has been returned and the claim is accepted, Skinome will compensate you in accordance with applicable consumer protection legislation. Skinome strives to do this within 30 days from of Skinome receiving the complaint, but it may take longer sometimes. Skinome reserves the right to refuse a complaint if it turns out that the product is not defective according to current consumer protection legislation. For complaints, Skinome follows the guidelines of from Allmänna Reklamationsnämnden, see www.arn.se. More information is available at www.konsumentverket.se.

9. LINKS

Skinome may link to other websites that are outside of Skinome's control, and websites outside of Skinome's control may link to the Site. Although Skinome attempts to ensure that Skinome only links to sites that share Skinome's privacy and security practices as set forth in the Privacy Policy, Skinome is not responsible for the protection or privacy of any information or personal data that You provide on other sites. You should exercise caution and read the privacy policy of the relevant Site.

10. FORCE MAJEURE

Skinome is not responsible for delays caused by circumstances beyond Skinome's control such as general labour disputes, war, fire, lightning, terrorist attacks, changes in government regulations, technical problems, failure of electricity/telephone/data connections or other communications, and failure or delay in services of from subcontractor due to any circumstance specified herein. These circumstances shall constitute grounds for exemption from damages and other penalties. If the circumstance has lasted longer than two months, both You and Skinome have the right to cancel the purchase with immediate effect.

11. CHANGES TO THE TERMS AND CONDITIONS

Skinome reserves the right to make changes to these Terms at any time. Any changes to these Terms will be posted on the Site. Changes will be effective from upon Your acceptance of the Terms (at the time of a new purchase or visit to the Site), or 30 days after Skinome has notified You of the changes. However, Skinome recommends that You check the Site regularly for any changes to the Terms.

12. INVALIDITY

Should a competent court, authority or arbitration panel find that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be enforceable and enforceable to the extent permitted by applicable law. The provisions declared invalid or ineligible will be replaced by relevant legal guidance and advice.

13. APPLICABLE LAW AND DISPUTE

13.1
Disputes shall primarily be resolved by mutual agreement after discussion with Skinome customer service (info@skinome.se). 

13.2
If a dispute cannot be resolved in agreement with Skinome customer service, you as a customer can turn to ARN (Allmänna reklamationsnämnden) which you can find more information about at www.arn.se. You can also submit a complaint directly online via the European Commission's platform for mediation in disputes, which you can find via the following link https://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case is automatically forwarded to the appropriate national dispute resolution body. This dispute resolution body will then contact us and try to resolve the dispute without involving a court.

In the event of a dispute, Skinome follows decisions from ARN or equivalent dispute resolution body.

13.3
Any dispute regarding the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and settled in accordance with section 13.2 above or ultimately by a court of law. 

These Terms and Conditions have been adopted by Skinome on 2020-03-29

14. ORDERING AND PAYMENT

14.1
After you have placed an order, you will receive an order confirmation to the email address you have provided as soon as your purchase has been approved.

14.2
We accept card payment with VISA, MasterCard and Klarna Pay Now, and invoice payment with Klarna Pay Later. When paying by debit card or Klarna, the payment is handled by our payment partner Shopify Payments to ensure fast and secure payment.

14.3
In case of returns, we will refund the amount of the purchase you are returning, including the shipping cost. You can see your refund on your bank statement within 14 banking days from the day you received your return confirmation from us. The refund is always made to the same payment card used for the purchase. 

15. DELIVERY OPTIONS 

15.1 Shipping

We deliver throughout the EU.

15.2 Subscription shipping

You always have free shipping on your subscription orders. 

Your subscription orders are delivered by Budbee Box within Sweden.

When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you can change to another parcel box at no extra cost once Budbee has registered your order. It is also possible to switch to home delivery for a cost of 29 SEK, provided that you live within Budbee's home delivery zone. The cost of SEK 29 is a cost to Budbee and is not something we can change. Change of parcel box or change to home delivery must be made before Budbee has sorted the parcel and given it a planned route for delivery.

If your address is not covered by Budbee Box, your order will be delivered to your home by PostNord. Your order will be left in your mailbox. For those packages that do not fit in the mailbox or property box, these are left to the nearest postal agent.

Subscription orders are delivered by UPS home delivery in the rest of the EU and in Norway.

For subscription orders, only debit cards are available as a payment method. However, your first subscription order can also be paid for with gift cards.

If you choose to shop in EUR, the shipping cost will be converted to EUR at the current exchange rate at checkout.

Orders placed before 12 noon on weekdays are normally always dispatched the same day. This may not be the case during major promotional periods due to higher volumes.

15.2 Delivery options within Sweden for one-off purchases

DHL Delivery point
- Estimated delivery time is between 1-3 working days and your order will be delivered to your nearest postal agent. To pick up your delivery, you need to bring a valid ID and be able to provide your shipment ID. We would like you to collect your order as soon as possible as it contains fresh skincare. Delivery notifications will be sent via email and/or SMS.

Budbee Box - Estimated delivery time is between 2-3 working days and your order is delivered to the selected box. You will receive updates via SMS or email directly from Budbee regarding your delivery and can follow your order and delivery yourself.

Budbee Home Delivery - Estimated delivery time is between 2-3 working days and your order is delivered to your home. Delivery takes place in the evening. You will receive updates via SMS or email directly from Budbee regarding your delivery and you can track your order and delivery and choose when the order will be delivered to your home.

PostNord MyPack Home Small: Estimated delivery time is 1-3 working days and your order will be delivered to your home and left in your mailbox. For those packages that do not fit in the mailbox or property box, these are left to the nearest postal agent.

15.3 Delivery options in the rest of the EU for one-off purchases

UPS Home Delivery: Estimated delivery time is 2-4 working days and your order will be delivered to your nearest postal outlet or to your home. Home delivery normally takes place during the day. If you choose home delivery and your package cannot be delivered to your home, the order will be handed over to your nearest postal agent, or UPS will inform you of a new delivery date. You will receive updates directly from UPS via SMS or email regarding your delivery to the postal agent or home delivery.

DHL Home Delivery: Home delivery. Estimated delivery time is 2-4 working days. Home delivery normally takes place during the day.

DHL Service Point: Agent delivery to a nearby postal agent. Estimated delivery time is 2-4 working days.

For orders within Norway, there is no import VAT and customs duty.

Orders placed before 12 noon on weekdays are normally always sent out the same day. Otherwise, it may occur during major campaign periods due to higher load.

In case of delays or non-delivery, please contact us at info@skinome.se and we will help you.

16. RETURNS AND 100% CUSTOMER SATISFACTION GUARANTEE 

16.1 Return

Products must be unused and unopened for a return to be valid. If the products are damaged or used, refunds will not be issued. Always check that your shipment is undamaged upon delivery. In case of damage, wrong products or missing items, please contact us at info@skinome.se within 14 days and we will help you.

If you have had your product delivered with Budbee , you can easily book a return in the Budbee app or via the tracking link sent by SMS or email. You choose whether you want to have your return picked up at home or whether you want to leave the return in a parcel box. Returns with Budbee do not require a return shipping label. Pack the item well and follow the instructions provided by Budbee.

If you want to make a return with Postnord, DHL or UPS, please contact us at info@skinome.se and we will help you. 

16.2 100% customer satisfaction guarantee
As a customer, you always have a 100% customer satisfaction guarantee, which means that if you are not satisfied with your product that you have purchased from Skinome, you always have the right to get your money back if you notify this within 30 days from after you or your agent have received the ordered product.

16.3 Uncollected packages
If you do not collect your package and it is automatically sent back to us, we generally charge a fee of SEK 200 if the order contains at least one product that requires cold storage. This is because these products will have to be discarded when they come back to our warehouse. As our skincare is fresh, it is important to pick it up quickly if you have ordered it to a postal agent. 

16.4 Complaints
The right to complain covers goods that are defective according to applicable consumer protection legislation. You should contact us as soon as possible after discovering the error at info@skinome.se and mark the email with "Complaint" and state the order number, name and address in the email. As soon as we have received and processed your complaint, we will send you a return confirmation by email. NOTE! Remember that a complaint may take a little longer to get a response than a return.

17. PRIVACY POLICY

17.1 Your personal data and how we handle it
When you entrust Skinome Research AB with your personal data, it is important to us that you feel safe. We protect your personal integrity. Your personal data is treated with the utmost respect and in accordance with current legislation. This policy describes how we collect and process your personal data when you visit our website and use the services offered there.

All personal data processing is carried out in accordance with the General Data Protection Regulation. The controller is Skinome Research AB (company registration no. 559164-0189) with address Hornsgatan 172, 117 28 Stockholm.

When you place your order, you agree that we save and use your data to fulfill and provide the service you can expect from us.

17.2 What is personal data?
Personal data is information and data that can be directly or indirectly attributed to a natural person who is alive. Examples of personal data are name, social security number, address, e-mail address and telephone number. It can also apply to customer numbers, encrypted data and various types of electronic identities such as IP numbers.

Any action taken with personal data constitutes a processing, regardless of whether it is carried out automatedly or not. Examples of common treatments are collection, registration, organization, structuring, storage, processing, transfer and deletion. 

17.3 What personal data do we collect and why?

Information you provide when you become a customer of Skinome Research AB
When you become a customer of Skinome Research AB, this means that we collect your contact information: name,
e-mail address, telephone number, address, mode of delivery, possible delivery point and IP address.
The sales contract we have entered into with you constitutes the legal basis for the processing of your personal data and is necessary for us to fulfil our legal obligations and fulfill this agreement with you regarding, for example, delivery and payment.

Data collected in personal contact
When you contact us via, for example, email, contact form or chat, we collect the personal data you provide to us. We do this in order to be able to answer the questions you have and to handle your case. This may include, for example, information about your name, e-mail address and order number. We also collect information that you choose to provide to us regarding, for example, health conditions or medication. If your query relates to a complaint, we will process your data in order to comply with our obligations under applicable consumer legislation. We do this in light of the legal basis based on our purchase agreement with you.

17.4 How do we use your personal data?

Fulfilling the agreement
We process your data to identify you as a customer, manage and deliver your order, and to manage invoicing and payment. We also process your personal data in order to be able to help you if you contact us with questions, comments or, for example, a complaint.

Information about products and services
We use your personal data for text and email communications with information about our products, services and inspiration as well as educational content about skin and skincare. You can withdraw your consent to receive newsletters, SMS, promotions and offers at any time by contacting us or using the unsubscribe link provided in each newsletter and SMS.

If you choose to opt-in during the skinome.com registration process or at other times when you may provide personal information, the information you provide may be used to create and deliver direct marketing communications to you.

Direct marketing includes all types of marketing, such as our regular email list, SMS and postal mailings, which may consist of promotions, special discounts, new product launches, upcoming updates, skin care advice, product recommendations and other relevant information ("Opt-In Communications").

We will never disclose your information to unauthorized parties or resell it to an external party.

17.5 With whom do we share personal data?

Payment solutions   Legal basis:   In order to complete the purchase agreement.
In order to charge, manage invoices, and payments, we share data with Shopify and Klarna. Shopify and Klarna will collect personal data about you in connection with payment. Shopify and Klarna are thus the controllers of this data under the companies' terms and conditions. See klarna's terms or Shopify's terms. 

Transport company/Freight company/Unifaun   Legal basis:   In order to complete the purchase agreement.
Our shipping companies take note of the personal data required to fulfill and deliver your order.

Google/Facebook   Legal basis:   Balancing of interests
We share analytics data through third-party marketing and web analytics cookies to improve our services. We do not record any information about the visitor's IP address, therefore the information about you can never be linked to your identity.

We use the Google Analytics analytics tool to improve the content, navigation and structure of the website. The analytics tool uses JavaScript and cookies and the information about your use is anonymized.

To avoid having your information saved, you can choose not to accept cookies in your browser.

Direct marketing Legal basis: Consent from customer
In order to send you information about our products and services, we use an external CRM system where we store your email address. You can cancel your subscription at any time, either via the link in the newsletter or by contacting us directly at info@skinome.se.

Authorities   Legal basis:   Exercise of public authority and public interest
Upon request, we may be required by law and government decisions to disclose certain personal data, for example to the Police in connection with a criminal investigation.

Others   Legal basis:   Balancing of interests
We may, where applicable, transfer your personal data to recipients other than those listed above if it is necessary for our business. All processing of personal data is subject to high security and confidentiality. We may also share information with potential buyers should we sell all or part of the business or in the event of a merger.

17.6 Recruitment and personnel management

This applies to the processing of job applications and possible new employment. Termination of employment. Administration of any rehabilitation and discrimination cases.

  • CV
  • name
  • telephone number
  • Address
  • Physical address
  • Image posted by the candidate himself (optional)
  • Social Security number
  • Cover letter where there may be medical history or the like
  • Email exchange between recruitment manager and candidate
  • Notes from recruitment officer for interviews
  • Results from work test linked to the service
  • Contact details for references

Legal basis: legitimate interest in pursuing or terminating recruitment processes and, where appropriate, retaining information on security in discrimination cases or the like. explicit consent in cases where sensitive information may occur;

Storage period: 60 months from collection or termination of the recruitment process.

To follow up on references during recruitment
If someone has provided contact information to references during the recruitment process, we only save their name, telephone number and e-mail address. We keep the information until the recruitment process is completed. 

18. COOKIES

18.1 What are Cookies
Cookies are a small text file consisting of letters and numbers that are sent from our web server and stored on your browser or device. On skinome.com we use the following cookies:

1) Session cookies (a temporary cookie that expires when you close your browser or device)
2) Persistent cookies (cookies that remain on your computer until you delete them or they expire)
3) First party cookies (cookies set by the website you visit)
4) Third-party cookies (cookies set by a third-party website. With us, these are primarily used for analysis, such as Google Analytics)
5) Similar technologies (techniques that store information in your browser or device in a way similar to cookies)

The cookies we use normally improve the services we offer. Some of our services need cookies to function properly, while others improve the services for you. We use cookies for comprehensive analytical information regarding your use of our services and to save functional settings such as language and other data. We also use cookies to target relevant marketing to you.

18.2 Influencing the use of cookies
Your browser or device allows you to change the settings for the use and scope of cookies. Go to the settings of your browser or device to learn more about how to adjust your cookie settings. Examples of things you can adjust include blocking all cookies, accepting only first-party cookies or deleting cookies when you close your browser. Keep in mind that some of our services may not work if you block or delete cookies. You can read more about cookies in general on the Swedish Post and Telecom Authority's website, pts.se.

18.3 How long we save your personal data
We save personal data as long as there is a legal basis, a documented purpose for the processing or an ongoing user relationship. We have ongoing procedures to ensure that we do not store unnecessary personal data and we minimize the storage time as much as possible. Normally, we save your customer data for a maximum of three years from your last customer contact. However, we save data required by the Accounting Act for up to eight years.

18.4 How we protect your personal data
We have put in place appropriate security measures to protect your personal data against loss, misuse and unauthorized access. The number of people who have access to your personal data is limited. Only those of us who need to process your personal data have access to it. The suppliers with whom we share personal data will only process it on our behalf and in accordance with our instructions.

18.5 You are in control of your personal data
You have the right to know which of your personal data is held by Skinome Research AB and to request that it be deleted. To access this information or delete your data, your request must be in writing, contain your full name and social security number and be signed by you. Send your request to Skinome Research AB, Hornsgatan 172, 117 28, Stockholm. The data or confirmation of deletion will be sent without undue delay to your registered address.

You can always use the unsubscribe link contained in all promotions, offers and newsletters we send you.

If your data is incomplete, inaccurate or irrelevant, you have the right to request that it be corrected or deleted. You also have the right to claim damages if the processing of your personal data has not complied with the law.

Among the things that cannot be deleted are, among other things, data required by the Accounting Act and data required for Skinome Research AB to be able to fulfill its obligations in case of e.g. complaints.

It is important to us that you feel safe. We protect your personal privacy and always strive to process your personal data with the utmost respect. If you still believe that we are processing your personal data incorrectly, please contact us. You also have the opportunity to lodge a complaint with the Privacy Protection Authority, which is the authority that supervises the processing of personal data.

Skinome Research AB reserves the right to make changes to this Privacy Policy at any time in time, to the extent that they are necessary to remedy disruptions or comply with new legal and technical requirements. Any changes to this privacy policy will be published on the website.

For further information about our personal data management, please refer to info@skinome.se.