1. Create a customer account

If you have a registered customer account with us or wish to create one, we recommend that you log in to it before making your subscription purchase, so you can link your subscription to your customer account with us and manage your subscriptions more easily.

If you do not want to create a customer account with us, you will receive an email from us before each subsequent subscription order containing a link from which you can manage your subscriptions.

2. Choose your product

On the product page, select the product you wish to subscribe to. Then click on Subscribe & Save / Subscribe & Save 20%.

You will then have the opportunity to choose your order interval, i.e. how often you want the product delivered based on your needs and/or our recommendations. Then add the product you want to subscribe to the shopping cart.

4. Go to the check-out

At checkout, you will fill in your contact information just like a regular one-off purchase. Please note that for active subscription orders, we only have payment cards available as a payment method as the payment is automatically deducted at each subsequent subscription order. If you have received a gift card, you can use this for your first subscription order, then you will need to go in and update your payment information for future orders.

5. Order and delivery confirmation

After placing your order, you will receive an order confirmation and a subscription email informing you that a new subscription has been created and registered in our systems.

If you have not received a confirmation of your subscription, please check your spam or contact us and we will help you.

You will then receive a delivery confirmation informing you that your subscription order has been sent.

6. Continued delivery according to your preferences

After your first order, your next order will automatically be sent and paid for according to your chosen order interval. You always have the option to change, pause or cancel your subscription. For each subsequent order, a reminder will be sent three days in advance to allow you to make any adjustments.

Below you will find our recommended order intervals for our products

Light Emulsion, Rich Emulsion, Derma Emulsion & Intense Emulsion

The recommended order interval is 4 to 6 weeks if you apply 2-3 pumps morning and evening.

Mineral Cleanser & Sensitive Cleanser

The recommended order interval is 12 to 16 weeks if you apply 2-3 pumps in the evening only.

Probiotic Concentrate, Azelaic Concentrate, Night Active Retinol & Night Active Control

Recommended order interval is 8 to 16 weeks if you apply 1 pump mixed with moisturizer only in the evening.

Rich Body Cream

Recommended order interval is 4 to 12 weeks depending on how often and where you apply the product. Rich Body Cream lasts about 6 weeks if you use 6 pumps daily.

Five Point Cleanser

Recommended order interval is 4 to 12 weeks depending on how often and where you apply the product. Five Point Cleanser lasts about 6 weeks if you use 4 pumps daily.

Sun Emulsion SPF 50+ & Sun Emulsion SPF 30

The recommended order interval is 4 to 6 weeks depending on the planned use.

Sun Emulsion Body SPF 50+ & Sun Emulsion Body SPF 30

The recommended order interval is 4 to 8 weeks depending on the planned use.

Nej, det finns ingen bindningstid för prenumerationer utan du kan när som helst ändra, hoppa över en order eller avsluta din prenumeration.

Customer account

Om du har ett registrerat kundkonto på vår hemsida och var inloggad på det när du skapade din prenumerationsorder så når du din prenumeration här eller under “logga in” uppe i högra hörnet på vår hemsida. Tryck sedan på "Manage subscriptions" för att komma till dina prenumerationer.

Subscription account

Om du inte har ett kundkonto hos oss utan skapade din prenumeration direkt via utcheckningen når du din prenumeration via den länk som du mottar i varje mejl som rör din prenumeration.

Behöver du en ny direktlänk kan du trycka här eller gå till ”logga in” uppe i högra hörnet och välja "hantera prenumerationer". Fyll därefter i den mejladress du använde när du skapade dina prenumerationer så skickar vi en ny länk till dig.

If you do not have a customer account with us but want to create one and link your active subscriptions to it. Go to "login" in the top right corner of our website and click on "create account" or click here. Fill in your details and note that you must use the same email address you used to create your subscription in order to link them.

Yes, you can easily make changes by logging in to your account. There you can adjust your subscription's order interval, product quantity, add or switch between different products and update your payment and delivery information.

For your first subscription order, we offer payment cards and gift cards as a payment method. For subsequent subscription orders, we only offer card payment as the payment is automatically deducted from each order.

The timing of your next payment is based on the day and order interval you selected when you placed your first subscription order for the product. Information about upcoming payments can be found in your subscription portal under "Upcoming orders". The payment will be deducted on the day your order is shipped. A reminder will be sent three days before the next payment if you want to make any adjustments.  

Payment card

If you paid by credit card for your first subscription order, your future payments will be automatically charged to from the same credit card. If you want to change your payment information, you can do so in your subscription portal under "Payment method".

Gift card

If you paid with a gift card on your first subscription order, you need to update your payment information. You can do this in your subscription portal under "Payment method". If you do not update the payment information, the payment for your second order will fail. You will be informed by email about this and have the chance to update your payment information. Three payment attempts are made one day apart before a subscription is canceled.

Betalkort som inte är kopplat till Shop Pay

Om ditt betalkort inte är kopplat till Shop Pay kan du uppdatera din betalningsmetod via ditt kundkonto hos oss.

Uppdatera betalningsmetod via kundkonto:

1. Logga in på in ditt Skinome konto.

2. Välj Hantera prenumerationer.

3. Gå till sektionen Adress och betalningsmetod.

4. Klicka på Ändra betalningsmetod och sedan på Redigera bredvid de betalkort du önskar att uppdatera.

5. Välj Skicka länk för ändring av betalningsmetod.

Du kommer nu få en länk ifrån oss där du kan uppdatera din betalningsmetod. Säkerställ att adress och namn är korrekt innan du sparar.

6. Om du vill uppdatera till ett existerande aktivt betalkort på ditt Skinome konto klickar du på Använd för alla orders under kortet. Du kommer då få upp en ruta där du kan bekräfta uppdateringen.

Betalkort som är kopplat till Shop Pay

Om ditt betalkort är kopplat till Shop Pay behöver du logga in i Shop Pays app för att uppdatera din betalningsmetod. Där kan du välja att antingen addera ett nytt kort eller byta till ett annat om du har fler kort inlagda. I Shop Pay behöver du lägga till ett nytt/byta kort för dina prenumerationer innan du kan ta bort ditt gamla betalkort.

Uppdatera betalningsmetod i Shop Pay:

1. Gå till sektionen Aktiva ordrar och klicka på den prenumeration du önskar uppdatera.

2. Scrolla ned till din Prenumerations detaljer och välj sedan Uppdatera betalningsmetod.

3. Beroende på om du har ett annat kort inlagt eller önskar att addera ett nytt så har du två alternativ:

- Välj att uppdatera till ett existerande aktivt kort på ditt Shop Pay konto och klicka på Uppdatera.

- Klicka på Använd ett annat kort för att addera ett nytt. Klicka på Uppdatera.

4. Säkerställ att din betalningsmetod har uppdaterats till det nya betalkortet.

Om du behöver hjälp att uppdatera din betalningsmetod, vänligen kontakta vår kundtjänst på info@skinome.se

Upon payment, you will always receive an email if your payment has gone through or not. If the payment has failed, three more payment attempts will be made over the next three days, one attempt per day. If the payment still fails, your subscription will be automatically terminated.

If you have problems updating your payment information, please contact info@skinome.se and we will help you.

Yes, you can buy a subscription and a one-off purchase at the same time.

However, please note that only payment cards and gift cards are offered as a payment method when you combine a subscription and a one-off purchase in the same payment.

No, unfortunately you can't combine a subscription with a discount. A subscription product is already discounted by 20% so you can't combine this with other offers.

When you enter your shipping address, your shipping method will be automatically selected. You always have free shipping on your subscription orders.

Sverige: Budbee Box (2-3 arbetsdagar)

When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you have the option to change to another parcel box at no extra cost once Budbee has registered your order.

Orders till adresser som inte täcks av Budbee leveras med PostNord.

Tyskland: DHL Home Delivery (2-4 arbetsdagar)

Övriga EU + Norge: UPS Home Delivery (2-4 arbetsdagar)

Du har alltid fri frakt på prenumerationsordrar. För beställningar till Norge tillkommer ingen införselmoms eller tullavgift.

För prenumerationsordrar gäller samma returpolicy som för engångsköp i enlighet med din ångerrätt samt vår 30 dagars nöjd kund garanti.

Läs mer i våra Allmänna villkor.

Yes, our 30-day customer satisfaction guarantee also applies to subscription orders. Click home, test and return your subscription order if you're not satisfied - we're sure you'll love our fresh skincare.

Ja, precis som vid en vanlig order planteras ett träd hos vår partner Tree Nation för varje prenumerationsorder.