1. Create a customer account

If you have a registered customer account with us or wish to create one, we recommend that you log in to it before making your subscription purchase, so you can link your subscription to your customer account with us and manage your subscriptions more easily.

If you do not want to create a customer account with us, you will receive an email from us before each subsequent subscription order containing a link from which you can manage your subscriptions.

2. Choose your product

On the product page, select the product you wish to subscribe to. Then click on Subscribe & Save / Subscribe & Save 20%.

You will then have the opportunity to choose your order interval, i.e. how often you want the product delivered based on your needs and/or our recommendations. Then add the product you want to subscribe to the shopping cart.

4. Go to the check-out

At checkout, you will fill in your contact information just like a regular one-off purchase. Please note that for active subscription orders, we only have payment cards available as a payment method as the payment is automatically deducted at each subsequent subscription order. If you have received a gift card, you can use this for your first subscription order, then you will need to go in and update your payment information for future orders.

5. Order and delivery confirmation

After placing your order, you will receive an order confirmation and a subscription email informing you that a new subscription has been created and registered in our systems.

If you have not received a confirmation of your subscription, please check your spam or contact us and we will help you.

You will then receive a delivery confirmation informing you that your subscription order has been sent.

6. Continued delivery according to your preferences

After your first order, your next order will automatically be sent and paid for according to your chosen order interval. You always have the option to change, pause or cancel your subscription. For each subsequent order, a reminder will be sent three days in advance to allow you to make any adjustments.

Below you will find our recommended order intervals for our products

Light Emulsion, Rich Emulsion & Rich Intense

The recommended order interval is 4 to 6 weeks if you apply 2-3 pumps morning and evening.

Mineral Cleanser & Sensitive Cleanser

The recommended order interval is 12 to 16 weeks if you apply 2-3 pumps in the evening only.

Probiotic Concentrate, Night Active Retinol & Night Active Control

Recommended order interval is 8 to 16 weeks if you apply 1 pump mixed with moisturizer only in the evening.

Rich Body Cream

Recommended order interval is 4 to 12 weeks depending on how often and where you apply the product. Rich Body Cream lasts about 6 weeks if you use 6 pumps daily.

Five Point Cleanser

Recommended order interval is 4 to 12 weeks depending on how often and where you apply the product. Five Point Cleanser lasts about 6 weeks if you use 4 pumps daily.

Sun Emulsion SPF 50+

The recommended order interval is 4 to 6 weeks depending on the planned use.

Sun Emulsion Body SPF 50+

The recommended order interval is 4 to 8 weeks depending on the planned use.

No, there is no binding period for subscriptions and you can change, skip an order or cancel your subscription at any time.

Customer account

If you have a registered customer account on our website and were logged in to it when you created your subscription order, you can access your subscription here or under "log in" in the top right corner of our website. Then click on "Manage subscriptions" to access your subscriptions.

Subscription account

If you do not have a customer account with us but created your subscription directly via
checkout, you can access your subscription via the link you receive in every email
related to your subscription.

If you need a new direct link, you can click here or go to "log in" in the top right corner and select "manage subscriptions". Then fill in the email address you used when you created your subscriptions and we will send you a new link.

If you do not have a customer account with us but want to create one and link your active subscriptions to it. Go to "login" in the top right corner of our website and click on "create account" or click here. Fill in your details and note that you must use the same email address you used to create your subscription in order to link them.

Yes, you can easily make changes by logging in to your account. There you can adjust your subscription's order interval, product quantity, add or switch between different products and update your payment and delivery information.

For your first subscription order, we offer payment cards and gift cards as a payment method. For subsequent subscription orders, we only offer card payment as the payment is automatically deducted from each order.

The timing of your next payment is based on the day and order interval you selected when you placed your first subscription order for the product. Information about upcoming payments can be found in your subscription portal under "Upcoming orders". The payment will be deducted on the day your order is shipped. A reminder will be sent three days before the next payment if you want to make any adjustments.  

Payment card

If you paid by credit card for your first subscription order, your future payments will be automatically charged to from the same credit card. If you want to change your payment information, you can do so in your subscription portal under "Payment method".

Gift card

If you paid with a gift card on your first subscription order, you need to update your payment information. You can do this in your subscription portal under "Payment method". If you do not update the payment information, the payment for your second order will fail. You will be informed by email about this and have the chance to update your payment information. Three payment attempts are made one day apart before a subscription is canceled.

Upon payment, you will always receive an email if your payment has gone through or not. If the payment has failed, three more payment attempts will be made over the next three days, one attempt per day. If the payment still fails, your subscription will be automatically terminated.

If you have problems updating your payment information, please contact info@skinome.se and we will help you.

Yes, you can buy a subscription and a one-off purchase at the same time.

However, please note that only payment cards and gift cards are offered as a payment method when you combine a subscription and a one-off purchase in the same payment.

No, unfortunately you can't combine a subscription with a discount. A subscription product is already discounted by 20% so you can't combine this with other offers.

When you enter your shipping address, your shipping method will be automatically selected. You always have free shipping on your subscription orders.

Within Sweden:

Your subscription orders are delivered by Budbee Box. When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you have the option to change to another parcel box at no extra cost once Budbee has registered your order.

It is also possible to switch to home delivery for a fee of €29, provided you live within Budbee's home delivery zone. The cost of SEK 29 is a cost to Budbee. Change of parcel box or change to home delivery must be carried out before Budbee has sorted the parcel and given it a planned route for delivery.

If your address is not covered by Budbee Box, your order will be delivered to your home by PostNord. Your order will be left in your mailbox. For those packages that do not fit in the mailbox or property box, these are left to the nearest postal agent.

If you feel that your nearest parcel box is too far away, you can contact us and we will help you choose another delivery method.

In the rest of the EU and in Norway:

Your subscription orders are delivered by UPS to your home. Estimated delivery time is 2-4 working days.

Home delivery is normally during the day. If your package cannot be delivered to your home, the order will be given to your nearest postal agent, or UPS will inform you of a new delivery date. You will receive updates directly from UPS regarding your delivery to an agent or home delivery.

Orders to Norway are not subject to import VAT or customs duties.

You always have free shipping on subscription orders if you live in Sweden or the rest of the EU and Norway. For orders to Norway, there is no
import VAT or customs duty.

Always check that your shipment is undamaged upon delivery. In case of damage, wrong products or missing goods, please contact us at info@skinome.se. 

Right ofwithdrawal

You always have a 14-day right of withdrawal. During this period, you can return your goods free of charge for an exchange or a refund.

If you have had your product delivered with Budbee, you can easily book a return in the Budbee app or via the tracking link sent by text message or email. You choose whether you want to have your return picked up at home or whether you want to leave the return in a parcel box. Returns with Budbee do not require a return shipping label. Pack the item well and follow the instructions provided by Budbee.

If you want to make a return with Postnord or UPS, contact us at info@skinome.se and we will send you a return shipping label.

In case of an approved return/complaint, we will refund the amount of your order within 14 days from that your return has come back to our warehouse.

Yes, our 30-day customer satisfaction guarantee also applies to subscription orders. Click home, test and return your subscription order if you're not satisfied - we're sure you'll love our fresh skincare.

Yes, just like with a regular order, a tree is planted at our partner Tree Nation for the products that you choose to subscribe to.