Privacy policy

1.PRIVACY POLICY

1.1 Your personal data and how we handle it
When you entrust Skinome Research AB with your personal data, it is important to us that you feel safe. We protect your personal integrity. Your personal data is treated with the utmost respect and in accordance with current legislation. This policy describes how we collect and process your personal data when you visit our website and use the services offered there.

All personal data processing is carried out in accordance with the General Data Protection Regulation. The controller is Skinome Research AB (company registration no. 559164-0189) with address Hornsgatan 172, 117 28 Stockholm.

When you place your order, you agree that we save and use your data to fulfill and provide the service you can expect from us.

1.2 What is personal data?
Personal data is information and data that can be directly or indirectly attributed to a natural person who is alive. Examples of personal data are name, social security number, address, e-mail address and telephone number. It can also apply to customer numbers, encrypted data and various types of electronic identities such as IP numbers.

Any action taken with personal data constitutes a processing, regardless of whether it is carried out automatedly or not. Examples of common treatments are collection, registration, organization, structuring, storage, processing, transfer and deletion. 

1.3 What personal data do we collect and why?

Information you provide when you become a customer of Skinome Research AB
When you become a customer of Skinome Research AB, we collect your contact information: name,
e-mail address, telephone number, address, delivery method, possible delivery point and IP address.
The purchase agreement that we have entered into with you constitutes the legal basis for the processing of your personal data and is necessary for us to be able to fulfil our legal obligations and perform this agreement towards you regarding, for example, delivery and payment.

Data collected in personal contact
When you contact us via, for example, email, contact form or chat, we collect the personal data you provide to us. We do this in order to answer your questions and to handle your case. This may include, for example, information about your name, email address and order number. We also collect information that you choose to provide to us regarding, for example, health conditions or medications. If your query relates to a complaint, we will process your data in order to comply with our obligations under applicable consumer legislation. We do this in light of the legal basis based on our purchase agreement with you.

1.4 How do we use your personal data?

Fulfilling a contract
We process your data to identify you as a customer, to manage and deliver your order and to manage invoicing and payment. We also process your personal data to be able to help you if you contact us with questions, comments or, for example, a complaint.

Information on products and services
We use your personal data to send you text messages and emails with information on our products, services and inspiration as well as educational content on skin and skin care. You can withdraw your consent to receive newsletters, SMS, promotions and offers at any time by contacting us or using the unsubscribe link provided in each newsletter and SMS.

If you choose to opt-in during the skinome.com registration process or at other times when you may provide personal information, the information you provide may be used to create and deliver direct marketing communications to you.

Direct marketing includes all types of marketing, such as our regular email list, SMS and postal mailings, which may consist of promotions, special discounts, new product launches, upcoming updates, skin care advice, product recommendations and other relevant information ("Opt-In Communications").

We will never disclose your information to unauthorized parties or resell it to an external party.

1.5 With whom do we share personal data?

Payment solutions Legal basis: In order to fulfil the purchase contract.
In order to take payment, process invoices and payments, we share data with Shopify and Klarna. Shopify and Klarna will collect personal data about you in connection with payment. Shopify and Klarna are therefore data controllers for this data according to the companies' terms and conditions. See Klarna's terms and conditions or Shopify's terms and conditions

Transport company/Freight company/Unifaun Legal basis: In order to fulfil the purchase contract.
Our freight companies take part of the personal data necessary to complete and deliver your order.

Google/Facebook Legal basis: Balance of interests
We share analytics data via third-party cookies for marketing and web analytics to improve our services. We do not record information about the visitor's IP address, therefore information about you can never be linked to your identity.

We use the Google Analytics analytics tool to improve the content, navigation and structure of the website. The analytics tool uses JavaScript and cookies and the information about your use is anonymized.

To avoid having your information saved, you can choose not to accept cookies in your browser.

Direct marketing Legal basis: Consent from customer
In order to send you information about our products and services, we use an external CRM system where we store your e-mail address. You can cancel your subscription at any time, either via the link in the newsletter or by contacting us directly at info@skinome.se.

Public authorities Legal basis: Exercise of public authority and task of public interest
Upon request, we may be obliged by law and official decision to disclose certain personal data, for example to the police in connection with criminal investigations.

Other Legal basis: Balance of interests
We may transfer your personal data to recipients other than those listed above if necessary for our business. High levels of security and confidentiality are observed in all processing of personal data. We may also share information with potential purchasers in the event that we sell all or part of our business or in the event of a merger.

1.6 Recruitment and personnel management

This applies to the processing of job applications and possible new employment. Termination of employment. Administration of any rehabilitation and discrimination cases.

  • CV
  • name
  • telephone number
  • Address
  • Physical address
  • Image posted by the candidate himself (optional)
  • Social Security number
  • Cover letter where there may be medical history or the like
  • Email exchange between recruitment manager and candidate
  • Notes from recruitment officer for interviews
  • Results from work test linked to the service
  • Contact details for references

Legal basis: legitimate interest in completing or terminating recruitment processes and, where appropriate, retaining information on security in the event of discrimination or similar cases. Express consent where sensitive information may be involved.

Retention period: 60 months fromcollection or termination of recruitment process.

To follow up on references during recruitment
If someone has provided contact information to references during the recruitment process, we only save their name, telephone number and e-mail address. We keep the information until the recruitment process is completed. 

2. COOKIES

2.1 What are Cookies
Cookies are a small text file consisting of letters and numbers that are sent from our web server and stored on your browser or device. On skinome.com we use the following cookies:

1) Session cookies (a temporary cookie that expires when you close your browser or device)
2) Persistent cookies (cookies that remain on your computer until you delete them or they expire)
3) First-party cookies (cookies set by the website you are visiting)
4) Third-party cookies (cookies set by a third-party website. We use these primarily for analytics, such as Google Analytics)
5) Similar technologies (technologies that store information in your browser or device in a manner similar to cookies)

The cookies we use normally improve the services we offer. Some of our services need cookies to function properly, while others improve the services for you. We use cookies for comprehensive analytical information regarding your use of our services and to save functional settings such as language and other data. We also use cookies to target relevant marketing to you.

2.2 Influencing the use of cookies
Your browser or device allows you to change the settings for the use and scope of cookies. Go to the settings of your browser or device to learn more about how to adjust your cookie settings. Examples of things you can adjust include blocking all cookies, accepting only first-party cookies or deleting cookies when you close your browser. Keep in mind that some of our services may not work if you block or delete cookies. You can read more about cookies in general on the Swedish Post and Telecom Authority's website, pts.se.

2.3 How long we save your personal data
We save personal data as long as there is a legal basis, a documented purpose for the processing or an ongoing user relationship. We have ongoing procedures to ensure that we do not store unnecessary personal data and we minimize the storage time as much as possible. Normally, we save your customer data for a maximum of three years from your last customer contact. However, we save data required by the Accounting Act for up to eight years.

2.4 How we protect your personal data
We have put in place appropriate security measures to protect your personal data against loss, misuse and unauthorized access. The number of people who have access to your personal data is limited. Only those of us who need to process your personal data have access to it. The suppliers with whom we share personal data will only process it on our behalf and in accordance with our instructions.

2.5 You are in control of your personal data
You have the right to know which of your personal data is held by Skinome Research AB and to request that it be deleted. To access this information or delete your data, your request must be in writing, contain your full name and social security number and be signed by you. Send your request to Skinome Research AB, Hornsgatan 172, 117 28, Stockholm. The data or confirmation of deletion will be sent without undue delay to your registered address.

You can always use the unsubscribe link contained in all promotions, offers and newsletters we send you.

If your data is incomplete, inaccurate or irrelevant, you have the right to request that it be corrected or deleted. You also have the right to claim damages if the processing of your personal data has not complied with the law.

Among the things that cannot be deleted are, among other things, data required by the Accounting Act and data required for Skinome Research AB to be able to fulfill its obligations in case of e.g. complaints.

It is important to us that you feel safe. We protect your personal privacy and always strive to process your personal data with the utmost respect. If you still believe that we are processing your personal data incorrectly, please contact us. You also have the opportunity to lodge a complaint with the Privacy Protection Authority, which is the authority that supervises the processing of personal data.

Skinome Research AB reserves the right to make changes to this Privacy Policy at any time in time, to the extent that they are necessary to remedy disruptions or comply with new legal and technical requirements. Any changes to this privacy policy will be published on the website.

For further information about our personal data management, please refer to info@skinome.se.